Shipping policy
--- DOMESTIC SHIPPING (India) ---
We offer PAN India shipping on all our jewellery pieces. Once your order is confirmed, our standard shipping timeline is 4–6 working days. Each piece is carefully packed and dispatched to ensure it reaches you in perfect condition.
Free Shipping: All orders above ₹9,999 qualify for free shipping across India automatically.
Orders below ₹9,999: Shipping fee is calculated and applied at checkout.
Once your order has been dispatched, tracking details will be shared with you via email and WhatsApp for easy order updates. Our team is always happy to assist you with shipment tracking and delivery-related queries.
While we work closely with trusted courier partners to ensure timely delivery, occasional delays caused by unforeseen circumstances such as weather conditions, transit disruptions, or situations beyond our control may occur. We appreciate your patience and understanding in such cases.
--- INTERNATIONAL SHIPPING ---
We ship internationally using trusted partners.
International shipments may incur import duties, taxes, or customs fees as determined by your country — these charges are the responsibility of the recipient. Radiant Rockz cannot accept responsibility for local customs charges.
Payment methods accepted for international orders: Debit/Credit Card, PayPal.
Transit time: Typically, 10–15 working days. Customs clearance may cause delays. Exact international delivery times cannot be guaranteed.
--- ADDRESS & DELIVERY INFORMATION ---
To ensure smooth and timely delivery, please verify all shipping details carefully at checkout — including full address, contact number, PIN/ZIP code, and country code.
Modifications to shipping address can only be made before the order has been dispatched. Deliveries to remote or non-serviceable locations may require additional charges — our team will contact you before processing in such cases.
--- CONTACT FOR SHIPPING QUERIES ---
WhatsApp / Phone: +91-8376993636-------official number everywhere
Operating hours: Monday to Saturday, 10:00 AM – 8:00 PM IST
